Webinars

NHBA partners with Total Training Solutions (TTS) to bring our members hundreds of webinars each year. Through TTS, NHBA members have access to a catalog of webinars that span all fields of study. See below for current TTS schedule.

 

Questions? Contact TTS with any questions on the webinars by calling (800) 831-0678 and selecting the appropriate extension below.  

0 - Operator 
1 - Webinar Information 
2 - Billing 
5 - Other 
6 - Technical Support

You can also email TTS at Info@ttsTrain.com or chat with TTS online at BankWebinars.com


CRA - Review and Update

Wednesday, April 26th, 2017 11:00 am - 1:00 pm ET

WHAT? It has been years since the federal bank regulatory agencies overhauled the Community Reinvestment Act regulations, but they are constantly tinkering with the rules. An update to the Interagency Questions and Answers Regarding Community Reinvestment (Interagency Q & A), published on July 25, 2016, clarified:

  • How to document that activities promote economic development;
  • How to apply SBA size standards;
  • Revitalization and stabilization standards by providing new examples;
  • Alternate systems for delivering retail banking services; and
  • Much more.

In ... (more)

Presenter: Jack Holzknecht is the CEO of Compliance Resource, LLC. He has been delivering the word on lending compliance for 39 years. In 34 years as a trainer over 125,000 bankers (and many examiners) have participated in Jack’s live seminars and webinars. Jack’s career began in 1976 as a federal bank examiner. He later headed the product and education divisions of a regional consulting company. There he d... (more)

Opening New Accounts III - Trust, Fiduciary and Minor Accounts

Wednesday, April 26th, 2017 2:30 pm - 4:30 pm ET

This is for Part III only. For series pricing, CLICK HERE.

Formal, Informal, Revocable, Irrevocable, Minor Custodial Accounts, Court Ordered Accounts - what does it all mean? It never fails to raise the panic level when someone dumps a binder full of legal trust documents on your desk or wants to open an account in a minor's name and SSN. This two hour webinar will delve into the responsibilities of collecting appropriate documentation, providing ownership options, titling accounts correctly, and allowing proper access to accounts during lifetime and afte... (more)

Presenter: Susan Fonteno, CFP®, CTFA, ChFC, CASL is an associate trainer for Sunwest Training Corp. With over 30 years of financial experience, Susan most recently served as a Senior Vice President and Senior Trust Officer for a large commercial bank's trust department where she worked directly with clients in the areas of trust administration and investment management. Susan brings valuable knowledge to mor... (more)

ACH Exception Processing

Thursday, April 27th, 2017 11:00 am - 1:00 pm ET

There is an exception to many rules, including ACH.

What is an exception and how do you handle it when it occurs? Many exceptions are rare and you may find yourself second guessing what you should do. Gain a better understanding of exception processing from returns to notifications of changes to DNE and more, plus new rules and reporting requirements.

ACH is generally an automated process. However, there is always the possibility of an exception. So what is an exception and how do you protect your bank and remain compliant with the ACH Rules.

Presenter: Mary Kate Cole, AAP, CAE, principal of MK Cole Consulting, has nearly two decades of bank operations experience. Kate is an experienced ACH Auditor as well as speaker on payments related topics. She was VP of the Upper Midwest ACH Association for over 15 years. At that time, she was responsible for member education, ACH Audits and problem solving as well as ACH Development projects. Kate has been... (more)

Credit Card Compliance: Important Issues

Thursday, April 27th, 2017 2:30 pm - 4:30 pm ET

Credit card issuers and servicers must pay attention to a special set of rules under Regulation Z. The Credit CARD Act of 2009 added significant requirements to follow that exist nowhere else in Reg. Z. Are you aware of all the requirements when it comes to disclosures, timing requirements, and payments? This webinar will cover the in-depth credit rules in Reg. Z, as well as other requirements.

Presenter: Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant Risk Advisors in Washington, DC. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients t... (more)

Opening Accounts for Nonprofits & Charities

Tuesday, May 2nd, 2017 11:00 am - 1:00 pm ET

From clubs to campaigns, these organization accounts have different rules and procedures for each. Learn how to set-up these different nonprofit organizations, associations and corporations. This program is a must for those who open accounts for community, civic and fund raising organizations. The documentation and signature card do’s and don’ts will be covered for your financial institution so that you can document authority, liability and on-going signatory rights on each.

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 27 years of c... (more)

Lending 101

Tuesday, May 2nd, 2017 2:30 pm - 4:30 pm ET

In this unique webinar, Anne Lolley will provide an overview of federal compliance laws. This is a great training tool for newer lenders and processors, and the webinar will help even experienced bankers understand the source of the various requirements.

All information in the webinar will be clearly-documented in a colorful and user-friendly handbook. This is a wonderful resource manual - lenders, loan processors and compliance officers will refer to this booklet time and time again. In addition to providing compliance summaries, the booklet offers specific cites to help readers locate rules, as well as a detailed, alphabetical index.<... (more)
Presenter: For over thirty years, Anne Lolley has been simplifying compliance issues for bankers. After earning her law degree from the University of Kansas, she joined the Kansas Bankers Association, where she developed its successful legal department and gave compliance-related seminars. She has been a compliance officer for two banks and currently works with Bank Management Services, where she continues t... (more)

Consumer Compliance Rating System Program - 2017 Update

Wednesday, May 3rd, 2017 11:00 am - 1:00 pm ET

WHAT?

Recently, the FFIEC finalized the issuance of its updated Interagency Consumer Compliance Rating System (CCRS). A close reading of the 31-page document provides a helpful glimpse into future regulatory expectations regarding a bank's Compliance Management System (CMS) and what is meant by a Culture of Compliance.

While the updated CCRS "was not developed with the intention of new or higher supervisory expectations for banks" it did, however, provide pearls of wisdom and afford banks with an opportunity to review their present CMS to stay abreast of regulatory expectations and lower the risk of an adverse ... (more)

Presenter: Don Blaine is a Senior Training Consultant for Compliance Resource, LLC. Don has over 30 years of experience in regulatory compliance for the banking industry with banks ranging in size from community banks to money center banks. He provides training on Bank Secrecy Act/Anti-Money Laundering and deposit compliance. His prior roles have included: Chief Compliance Officer, Senior Compliance Regulato... (more)

Understanding Commercial Loan Documents

Wednesday, May 3rd, 2017 2:30 pm - 4:30 pm ET

This webinar was developed by a lawyer who has been teaching loan documentation for more than 25 years. Taught at a basic level (for bankers, not lawyers), the instructor will lead participants through all sections of the various required loan documents. The purpose is to create a deeper understanding of why certain documents are required plus the significance of various sections and verbose language (often referred to as "boilerplate"). Being able to explain document content will add much to customer relationships.

Presenter: Robin Russell has practiced law for 29 years and is licensed in Texas, New York and Massachusetts. She is a fellow in the American College of Bankruptcy and of the American Law Institute. She combines a depth of experience in bankruptcy restructuring and litigation with financial transactions. She has represented corporate debtors, independent directors, liquidating trustees, bondholders, unsecu... (more)

Top 10 Missing FFIEC Cybersecurity Assessment Controls

Thursday, May 4th, 2017 11:00 am - 1:00 pm ET

The FFIEC Cybersecurity Assessment process is here to stay. At a minimum, most regulators are requiring financial institutions to complete an assessment on an annual basis. This process includes a review of an institutions Inherent Risk Level, identification of currently implemented controls to reduce risk, and a gap analysis to identify additional controls needed to reach the institutions desired risk appetite.

Over 1000 financial institutions have completed their Cybersecurity Assessment using our complementary assessment solution. SBS has analyzed the results and identified the top 10 most common controls not implemented by financ... (more)

Presenter: Chad Knutson is a Senior Information Security Consultant and serves as President of the SBS CyberSecurity out of Madison, SD. SBS is a leader in information security consulting for the financial industry in the US. SBS works with more than 900 banks around the country on information security services such as the development of Information Security Programs, Policies, and Risk Assessments, along w... (more)

Coaching Tellers to Excellence

Thursday, May 4th, 2017 2:30 pm - 4:30 pm ET

It’s a fact: Coaching your tellers decreases teamwork issues, teller drawer outages, compliance/audit infractions and customer dissatisfaction. This webinar teaches managers and supervisors how to improve their teller’s performance with on-purpose and spontaneous coaching. Looking for ways to encourage your tellers to cross-sell and knock it out of the park with sizzling customer service? Tune in and find out how to do just that. Do you wonder if some of your teller staff is just showing up instead of stepping up? Get busy putting effective coaching to work on your teller line.

Honey Shelton will help you see how you can put coaching... (more)

Presenter: Honey Shelton brings the best of both worlds to her speaking and training engagements. She has 30 plus years of experience as a training and quality improvement consultant for banks and banking associations across the country. Her substantial banking background includes spending three years as Executive Vice President/Chief Retail Banking Officer with a $1 billion south Texas bank.

Bank Call Report Preparation for Beginners - Five Part Series

Friday, May 5th, 2017 11:00 am - 1:00 pm ET

This 5 part webinar series will be held on May 5, 12, 19, 26, and June 2.

Designed for bankers new to call report preparation, this series will cover basic reporting requirements, operational schedules, loan schedules, maturity and repricing, and Basel III risk based capital, plus recent accounting changes affecting the Call Report.

Presenter: Ann Thomas has thirty years of experience in bank accounting and control. She received a BA in Accounting from the University of Houston in 1982. From 1982 through 1997 she worked with Judith Alexander Jenkins, as Alexander & Associates and subsequently Alexander & Leavelle, providing planning, financial reporting, regulatory reporting, and operational and compliance auditing services to over nine... (more)

Federal Compliance School OnDemand with Live Streaming

Monday, May 8th, 2017 9:00 am - 5:00 pm ET

If you are unable to attend this popular bank compliance school May 8-11, here's your chance to learn from the nation's top compliance experts at your own convenience. You'll enjoy unlimited OnDemand playback access for six months. You also have the option to enjoy the school as it happens, via live streaming video. You can purchase the entire school or just one module, the choice is yours! One (1) student manual is included with this option.

Are you as knowledgeable and aware of the latest compliance issues, changes and concerns as you could be? Is compliance handled exp... (more)

Presenter: Carl Pry is a Certified Regulatory Compliance Manager (CRCM) and Certified Risk Professional (CRP) who is a Managing Director for Treliant Risk Advisors in Washington, DC. Through his working career, as well as through his experience as a banking attorney and officer, he has provided a variety of regulatory compliance and financial performance services to financial institutions and other clients t... (more)

Officer Calling: Prospecting, Preparing & Presentation

Monday, May 8th, 2017 2:30 pm - 4:30 pm ET

Business Development is a vital part of the lending process for anyone responsible for developing good business for their financial institution. Understanding how to build and retain a profitable customer base is essential for successful bankers and financial institutions that want increased business. Successful business development allows your financial institution to shape its loan and deposit portfolios to reflect the types of credit risks your organization is willing to take and the customer profile desired.

Build skills for effective customer sales and results. Although many bankers resist selling, you'll gain understanding that... (more)

Presenter: Jeffery W. Johnson started his career with SunTrust Bank in Atlanta as a Management Trainee and progressed to Vice President and Senior Lender of SouthTrust Bank and Senior Vice President and Commercial Banking Division Manager for Citizens Trust Bank of Atlanta.

Customer Identification Programs and Customer Due Diligence: 2017 Update

Tuesday, May 9th, 2017 11:00 am - 1:00 pm ET

Originally, you wrote your Customer Identification Program (CIP) in 2003. Is it time to change? If you have any of the questions below, we will explore changing your CIP in light of new systems, processes and technology in 2017. Your program should shift with the new technologies and identifications in the market place. This program will look line-by-line at the regulation and point out avenues of change to explore in 2017.

If there is an elephant in the room it is Customer Due Diligence. What does it mean to "know" your account holder? When do we have to ask purpose, source and anticipated volume questions? How can we enforce compl... (more)

Presenter: Deborah Crawford is the President of Gettechnical Inc., a Virginia based training company. She specializes in the deposit side of the financial institution and is an instructor on IRAs, BSA, Deposit Regulations and opening account procedures. She was formerly with Hibernia National Bank (now Capital One) and has bachelor's and master's degrees from Louisiana State University. She has 27 years of c... (more)

Fair Lending Hot Topics in 2017 - What's On the Horizon?

Tuesday, May 9th, 2017 2:30 pm - 4:30 pm ET

The October 4, 2016 Interagency Fair Lending Hot Topics included the sessions listed below. It looks like "redlining" will be a concern by all bank regulators in 2017.

  • CFPB Mortgage Updates - Focus on Bancorp South enforcement action for redlining and use of "paired testers". Also included overview of 2018 HMDA rules that will add MORE data for fair lending analysis
  • NEW Compliance & Community Affairs Business Unit - OCC - includes "heightened" focus on Fair Lending
  • Redlining Risk - Federal Reserve
  • Redlining - A Bank's Reasonably Expected Market Area, F... (more)
Presenter: Susan Costonis is a compliance consultant and trainer. She specializes in compliance management along with deposit and lending regulatory training and began her career in 1978. Susan has successfully managed compliance programs and exams for institutions that ranged from a community bank to large multi-state bank holding companies. She has been a compliance officer for institutions supervised by t... (more)

Call Reports: RC-C Loan Coding and Related RC-R Reporting

Wednesday, May 10th, 2017 11:00 am - 1:00 pm ET

Loan information on the Call Report provides critical credit information for regulators, especially in today's environment. The rules for coding loans reported on Schedule RC-C dictate how loans are to be reported on all loan schedules in the Call Report, including the income statement, charge-offs and recoveries, averages, and past dues and non-accruals. This webinar will help you learn the classification priority for reporting loan information correctly. Learn when to code the loan based on borrower, when to code based on collateral, and when to code based on purpose. In addition, this webinar will cover the four risk-based capital categ... (more)

Presenter: Ann Thomas has thirty years of experience in bank accounting and control. She received a BA in Accounting from the University of Houston in 1982. From 1982 through 1997 she worked with Judith Alexander Jenkins, as Alexander & Associates and subsequently Alexander & Leavelle, providing planning, financial reporting, regulatory reporting, and operational and compliance auditing services to over nine... (more)

Providing Accurate and Timely Adverse Action Notices

Wednesday, May 10th, 2017 2:30 pm - 4:30 pm ET

WHAT?

Both the Equal Credit Opportunity Act (ECOA) and the Fair Credit Reporting Act (FCRA) contain requirements for providing notice of action taken. This webinar reviews the requirements of both laws and covers common violations and provides solutions.

Examiners closely scrutinize denial notices for compliance with ECOA and FCRA requirements. Adverse action violations are frequently cited in exam reports. Items as simple as the failure to check a box or checking a box that should remain unchecked are frequent violations.

Corrective action can be painful. Pursuant to a consent order with its regulator, o... (more)

Presenter: Jack Holzknecht is the CEO of Compliance Resource, LLC. He has been delivering the word on lending compliance for 39 years. In 34 years as a trainer over 125,000 bankers (and many examiners) have participated in Jack’s live seminars and webinars. Jack’s career began in 1976 as a federal bank examiner. He later headed the product and education divisions of a regional consulting company. There he d... (more)

Controlling the Risks of Power of Attorney Documents

Thursday, May 11th, 2017 11:00 am - 1:00 pm ET

Financial institutions are required to complete transactions for customers involving Power of Attorney documents. To protect your financial institution's interests when using these documents, it is imperative to understand the basic do's and don'ts. This presentation will provide financial institution personnel with best practices to use when dealing with these complex legal documents.

Presenter: Terri D. Thomas is Senior VP and Legal Department Director for the Kansas Bankers Association. Prior to this, she was with "Bankers Choice," a financial consulting firm. Before this, Terri was employed in the financial industry for over twenty-three years in various capacities. Most notably, she served for fourteen years as in-house legal counsel and trust officer for Bank of America and its Kansa... (more)

Problem Loan Workout in Today's Market

Monday, May 15th, 2017 2:30 pm - 4:30 pm ET

Attend this webinar to learn how to better manage “problem loans” and protect the rights of the bank in today’s market!

The webinar will begin with a review of the basics of how a commercial loan request "should be" processed in today’s market. This will include a brief review of "correct" business structure, the six (6) elements of proper loan structure, and the four (4) aspects of adequate loan support.

The webinar will then focus on what happens when a "good" loan turns into a "bad" loan i.e. the market has now turned down, tenants have left, and the payments are severely delinquent. What should the bank do and not do at ... (more)

Presenter: David L. Osburn is the founder of Osburn & Associates, LLC, a Business Training and Contract CFO Firm that provides seminars, webinars, and keynote speeches for CPAs, bankers, attorneys, credit managers, and business owners on topics such as Banking/Finance/Credit, Negotiation Skills, Marketing, and Management Issues. Mr. Osburn’s Contract CFO clients include medical practitioners, financial insti... (more)

Living Trust Documents

Tuesday, May 16th, 2017 11:00 am - 1:00 pm ET

Financial institutions are required to complete transactions for customers who have created revocable and irrevocable trusts. To protect your financial institution's interests when using these documents, it is imperative to understand the basic do's and don'ts. This presentation will provide financial institution personnel with best practices to use when dealing with these complex legal documents.

Presenter: Terri D. Thomas is Senior VP and Legal Department Director for the Kansas Bankers Association. Prior to this, she was with "Bankers Choice," a financial consulting firm. Before this, Terri was employed in the financial industry for over twenty-three years in various capacities. Most notably, she served for fourteen years as in-house legal counsel and trust officer for Bank of America and its Kansa... (more)

Basic Underwriting

Wednesday, May 17th, 2017 11:00 am - 1:00 pm ET

Our recent lending history has emphasized how important a role an underwriter plays in loan decisions. This class will give an excellent overview of the components of risk an underwriter considers in reviewing a loan.

Presenter: The webinar leader is J.T. Turner, who has over 28 years of experience in the lending industry. He has worked as a trainer for the past 22 years, in areas of lending, underwriting, origination, quality control, and personal growth. He is a seminar leader for the Center for Financial Training, a member of the Franklin Speakers Bureau, and past member of the National Speakers Association. J.T. is al... (more)

Escrow Account Compliance

Thursday, May 18th, 2017 11:00 am - 1:00 pm ET

Join us for a two-hour Escrow Account Compliance webinar. This webinar will cover the latest requirements, guidance, best practices and compliance hot spots.

Presenter: David's banking career began as a field examiner for the FDIC in 1990. He later became a Loan Officer for a 110-million dollar bank. In 1993, he established Banker's Compliance Consulting. Along with his amazingly talented Team, he has written numerous compliance articles for prestigious banking publications and has developed compliance seminars that Banker's Compliance Consulting produces.

Commercial Real Estate Lending: Cash Flow Analysis & Cap Rates

Thursday, May 18th, 2017 2:30 pm - 4:30 pm ET

Banks continue to deal with commercial real estate (CRE) loans as a major portion of their loan portfolios. Also, many borrowers still have large holdings of income-producing or rental real estate. Whether directly financing these assets or including the income stream(s) in your overall credit analysis, it is important to understand key analytical concepts utilized in evaluating CRE cash flow.

This program covers the key variables and concepts for determining CRE cash flow and transaction-level stress-testing. We'll learn that CRE cash flow involves more than earnings before interest, taxes, depreciation and amortization (EBITDA) for... (more)

Presenter: Richard Hamm has been training bankers for 25 years, designing and delivering courses specializing in commercial lending and credit, including portfolio and risk management, commercial real estate (CRE) and appraisals, plus selling and negotiating skills, and director training.

Commercial Real Estate Lending Series

Thursday, May 18th, 2017 2:30 pm - 4:30 pm ET

This is a two-part series. The prices below are include both sessions. Each session can also be attended individually by clicking on the links below.

Learn to assess the important qualitative or non-financial factors that influence CRE performance over time. 

Part 1 - CRE Lending: Cash Flow Analysis & Cap Rates

Thursday, May 18th, 2017
2:30pm - 4:30pm ET

Click here for a complete description of Part 1.

Part 2 - CRE Lending: Property Types, Lease Structures and Other Non-Financial Risk... (more)

Presenter: Richard Hamm has been training bankers for 25 years, designing and delivering courses specializing in commercial lending and credit, including portfolio and risk management, commercial real estate (CRE) and appraisals, plus selling and negotiating skills, and director training.

For Salespeople: Learn How Top Producing Bankers Prospect for Business

Monday, May 22nd, 2017 1:00 pm - 2:00 pm ET

Successful bankers consistently ask for introductions. It is part of their prospecting routine. However, many sales people are hesitant or uncomfortable asking their clients for introductions. Do you need an effective, easy and repeatable process for turning your current, happy clients into your personal advocates? This one practice, when done effectively, will have more impact on your business than any other prospecting strategy.

Presenter: Jack's 30+ years in sales and sales management spans a host of industries including software, transportation, vending and printing services. During his tenure at FedEx, he was in charge of all aspects of regional training prior to being promoted to District Manager. Jack brings the deep experience of feet on the street, practical selling as well as the coaching and training background to make a ... (more)