NHBA partners with Total Training Solutions (TTS) to bring our members hundreds of webinars each year.
Through TTS, NHBA members have access to a catalog of webinars that span all fields of study. See below for current TTS schedule.
WHAT? It has been years since the federal bank regulatory agencies overhauled the Community Reinvestment Act regulations, but they are constantly tinkering with the rules. An update to the Interagency Questions and Answers Regarding Community Reinvestment (Interagency Q & A), published on July 25, 2016, clarified:
In ... (more)
This is for Part III only. For series pricing, CLICK HERE.
Formal, Informal, Revocable, Irrevocable, Minor Custodial Accounts, Court Ordered Accounts - what does it all mean? It never fails to raise the panic level when someone dumps a binder full of legal trust documents on your desk or wants to open an account in a minor's name and SSN. This two hour webinar will delve into the responsibilities of collecting appropriate documentation, providing ownership options, titling accounts correctly, and allowing proper access to accounts during lifetime and afte... (more)
There is an exception to many rules, including ACH.
What is an exception and how do you handle it when it occurs? Many exceptions are rare and you may find yourself second guessing what you should do. Gain a better understanding of exception processing from returns to notifications of changes to DNE and more, plus new rules and reporting requirements.
ACH is generally an automated process. However, there is always the possibility of an exception. So what is an exception and how do you protect your bank and remain compliant with the ACH Rules.
Presenter: Mary Kate Cole, AAP, CAE, principal of MK Cole Consulting, has nearly two decades of bank operations experience. Kate is an experienced ACH Auditor as well as speaker on payments related topics. She was VP of the Upper Midwest ACH Association for over 15 years. At that time, she was responsible for member education, ACH Audits and problem solving as well as ACH Development projects. Kate has been... (more)
Credit card issuers and servicers must pay attention to a special set of rules under Regulation Z. The Credit CARD Act of 2009 added significant requirements to follow that exist nowhere else in Reg. Z. Are you aware of all the requirements when it comes to disclosures, timing requirements, and payments? This webinar will cover the in-depth credit rules in Reg. Z, as well as other requirements.
From clubs to campaigns, these organization accounts have different rules and procedures for each. Learn how to set-up these different nonprofit organizations, associations and corporations. This program is a must for those who open accounts for community, civic and fund raising organizations. The documentation and signature card do’s and don’ts will be covered for your financial institution so that you can document authority, liability and on-going signatory rights on each.
In this unique webinar, Anne Lolley will provide an overview of federal compliance laws. This is a great training tool for newer lenders and processors, and the webinar will help even experienced bankers understand the source of the various requirements.
Recently, the FFIEC finalized the issuance of its updated Interagency Consumer Compliance Rating System (CCRS). A close reading of the 31-page document provides a helpful glimpse into future regulatory expectations regarding a bank's Compliance Management System (CMS) and what is meant by a Culture of Compliance.
While the updated CCRS "was not developed with the intention of new or higher supervisory expectations for banks" it did, however, provide pearls of wisdom and afford banks with an opportunity to review their present CMS to stay abreast of regulatory expectations and lower the risk of an adverse ... (more)
This webinar was developed by a lawyer who has been teaching loan documentation for more than 25 years. Taught at a basic level (for bankers, not lawyers), the instructor will lead participants through all sections of the various required loan documents. The purpose is to create a deeper understanding of why certain documents are required plus the significance of various sections and verbose language (often referred to as "boilerplate"). Being able to explain document content will add much to customer relationships.
The FFIEC Cybersecurity Assessment process is here to stay. At a minimum, most regulators are requiring financial institutions to complete an assessment on an annual basis. This process includes a review of an institutions Inherent Risk Level, identification of currently implemented controls to reduce risk, and a gap analysis to identify additional controls needed to reach the institutions desired risk appetite.
Over 1000 financial institutions have completed their Cybersecurity Assessment using our complementary assessment solution. SBS has analyzed the results and identified the top 10 most common controls not implemented by financ... (more)
It’s a fact: Coaching your tellers decreases teamwork issues, teller drawer outages, compliance/audit infractions and customer dissatisfaction. This webinar teaches managers and supervisors how to improve their teller’s performance with on-purpose and spontaneous coaching. Looking for ways to encourage your tellers to cross-sell and knock it out of the park with sizzling customer service? Tune in and find out how to do just that. Do you wonder if some of your teller staff is just showing up instead of stepping up? Get busy putting effective coaching to work on your teller line.
Honey Shelton will help you see how you can put coaching... (more)
This 5 part webinar series will be held on May 5, 12, 19, 26, and June 2.
Designed for bankers new to call report preparation, this series will cover basic reporting requirements, operational schedules, loan schedules, maturity and repricing, and Basel III risk based capital, plus recent accounting changes affecting the Call Report.
If you are unable to attend this popular bank compliance school May 8-11, here's your chance to learn from the nation's top compliance experts at your own convenience. You'll enjoy unlimited OnDemand playback access for six months. You also have the option to enjoy the school as it happens, via live streaming video. You can purchase the entire school or just one module, the choice is yours! One (1) student manual is included with this option.
Are you as knowledgeable and aware of the latest compliance issues, changes and concerns as you could be? Is compliance handled exp... (more)
Business Development is a vital part of the lending process for anyone responsible for developing good business for their financial institution. Understanding how to build and retain a profitable customer base is essential for successful bankers and financial institutions that want increased business. Successful business development allows your financial institution to shape its loan and deposit portfolios to reflect the types of credit risks your organization is willing to take and the customer profile desired.
Build skills for effective customer sales and results. Although many bankers resist selling, you'll gain understanding that... (more)
Originally, you wrote your Customer Identification Program (CIP) in 2003. Is it time to change? If you have any of the questions below, we will explore changing your CIP in light of new systems, processes and technology in 2017. Your program should shift with the new technologies and identifications in the market place. This program will look line-by-line at the regulation and point out avenues of change to explore in 2017.
If there is an elephant in the room it is Customer Due Diligence. What does it mean to "know" your account holder? When do we have to ask purpose, source and anticipated volume questions? How can we enforce compl... (more)
The October 4, 2016 Interagency Fair Lending Hot Topics included the sessions listed below. It looks like "redlining" will be a concern by all bank regulators in 2017.
Loan information on the Call Report provides critical credit information for regulators, especially in today's environment. The rules for coding loans reported on Schedule RC-C dictate how loans are to be reported on all loan schedules in the Call Report, including the income statement, charge-offs and recoveries, averages, and past dues and non-accruals. This webinar will help you learn the classification priority for reporting loan information correctly. Learn when to code the loan based on borrower, when to code based on collateral, and when to code based on purpose. In addition, this webinar will cover the four risk-based capital categ... (more)
Both the Equal Credit Opportunity Act (ECOA) and the Fair Credit Reporting Act (FCRA) contain requirements for providing notice of action taken. This webinar reviews the requirements of both laws and covers common violations and provides solutions.
Examiners closely scrutinize denial notices for compliance with ECOA and FCRA requirements. Adverse action violations are frequently cited in exam reports. Items as simple as the failure to check a box or checking a box that should remain unchecked are frequent violations.
Corrective action can be painful. Pursuant to a consent order with its regulator, o... (more)
Financial institutions are required to complete transactions for customers involving Power of Attorney documents. To protect your financial institution's interests when using these documents, it is imperative to understand the basic do's and don'ts. This presentation will provide financial institution personnel with best practices to use when dealing with these complex legal documents.
Attend this webinar to learn how to better manage “problem loans” and protect the rights of the bank in today’s market!
The webinar will begin with a review of the basics of how a commercial loan request "should be" processed in today’s market. This will include a brief review of "correct" business structure, the six (6) elements of proper loan structure, and the four (4) aspects of adequate loan support.
The webinar will then focus on what happens when a "good" loan turns into a "bad" loan i.e. the market has now turned down, tenants have left, and the payments are severely delinquent. What should the bank do and not do at ... (more)
Financial institutions are required to complete transactions for customers who have created revocable and irrevocable trusts. To protect your financial institution's interests when using these documents, it is imperative to understand the basic do's and don'ts. This presentation will provide financial institution personnel with best practices to use when dealing with these complex legal documents.
Our recent lending history has emphasized how important a role an underwriter plays in loan decisions. This class will give an excellent overview of the components of risk an underwriter considers in reviewing a loan.
Join us for a two-hour Escrow Account Compliance webinar. This webinar will cover the latest requirements, guidance, best practices and compliance hot spots.
Banks continue to deal with commercial real estate (CRE) loans as a major portion of their loan portfolios. Also, many borrowers still have large holdings of income-producing or rental real estate. Whether directly financing these assets or including the income stream(s) in your overall credit analysis, it is important to understand key analytical concepts utilized in evaluating CRE cash flow.
This program covers the key variables and concepts for determining CRE cash flow and transaction-level stress-testing. We'll learn that CRE cash flow involves more than earnings before interest, taxes, depreciation and amortization (EBITDA) for... (more)
This is a two-part series. The prices below are include both sessions. Each session can also be attended individually by clicking on the links below.
Learn to assess the important qualitative or non-financial factors that influence CRE performance over time.
Thursday, May 18th, 20172:30pm - 4:30pm ET
Click here for a complete description of Part 1.
Successful bankers consistently ask for introductions. It is part of their prospecting routine. However, many sales people are hesitant or uncomfortable asking their clients for introductions. Do you need an effective, easy and repeatable process for turning your current, happy clients into your personal advocates? This one practice, when done effectively, will have more impact on your business than any other prospecting strategy.